9kelab Privacy Policy

Introduction

This Privacy Policy ("Policy") is published by 9kelab, an online gambling platform operating under an international licence. This Policy explains how we collect, use, disclose and protect your personal information when you register for, access or use the services offered on the 9kelab website.

By registering an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

Information We Collect

9kelab collects various types of information depending on your interaction with our platform. Information collected includes:

• Registration Information: Full name, email address, mobile phone number, date of birth, and encrypted password when you open a new account.
• Identity Verification Information: A copy of your identity card (MyKad) or passport for KYC (Know Your Customer) compliance and age verification purposes.
• Financial Information: Payment method details such as e-wallet account numbers (Touch 'n Go eWallet, ShopeePay), DuitNow information, FPX details, or cryptocurrency wallet information (USDT, BTC, ETH) for processing deposits and withdrawals.
• Transaction Records: History of deposits, withdrawals, and betting activity in your account.
• Technical Usage Data: IP address, device type, web browser type, operating system, and login session data.
• Communications: Records of correspondence between you and the 9kelab support team via live chat or email.

How We Use Information

The personal information we collect is used for the following purposes:

• Processing account registration and verifying user identity in accordance with legal compliance requirements.
• Processing financial transactions including deposits (minimum RM50) and withdrawals (minimum RM100) through the payment methods provided.
• Providing 24/7 customer support and responding to your enquiries in Malay and English.
• Confirming that users meet the minimum age requirement of 21 years to use our gambling platform.
• Sending important notifications related to your account, security, policy updates or relevant promotional information — subject to your consent.
• Identifying and preventing fraud, money laundering, and other unlawful activities through transaction pattern analysis.
• Meeting our obligations under the international licence that governs the operation of this platform.
• Improving service quality and user experience based on feedback and usage data.

Information Sharing

9kelab respects your right to privacy. We do not sell or disclose your personal information to third parties for commercial marketing purposes. However, under certain circumstances, we may share information with:

• Payment Service Providers: Payment gateway providers, e-wallets and cryptocurrency platforms required to securely process your financial transactions.
• Statutory Authorities: Law enforcement agencies, regulatory bodies or other authorities when required by law or a valid court order.
• Technical Service Providers: Companies that assist in the technical infrastructure operations of our platform, subject to strict confidentiality agreements.
• Licensing Bodies: International licensing authorities that regulate 9kelab's operations as part of our compliance obligations.

Data Security

9kelab implements various technical and organisational security measures to protect your personal information from unauthorised access, misuse, loss or disclosure:

• SSL/TLS encryption for all data transferred between your browser and our servers.
• Encryption of data stored in our databases using current industry standards.
• Two-factor authentication (2FA) available for users who wish to enhance their account security.
• Active security monitoring systems to detect suspicious activity and cyber threats.
• Internal access controls ensuring that only authorised staff may access user data.
• Regular security audits to identify and address vulnerabilities in our systems.

While we take these measures seriously, no system is entirely risk-free. Should any security incident occur that affects your data, we will notify you within the timeframe required under applicable legal obligations.

Cookies and Tracking Technologies

9kelab uses cookies and similar tracking technologies to improve user experience and the usability of our platform. Types of cookies used:

• Session Cookies: Required to maintain your login session and ensure account security during an active session.
• Preference Cookies: Store your preference settings such as display language and interface settings.
• Analytics Cookies: Used to understand how users interact with our platform for service improvement purposes.
• Security Cookies: Help identify and prevent fraudulent activity or unauthorised access to your account.

Cross-Border Data Transfers

As 9kelab operates under an international licence, your personal data may be transferred to and stored on servers located outside Malaysia. In all such data transfers, we ensure:

• Protection equivalent to the standards set out in Malaysia's Personal Data Protection Act 2010 (PDPA) is applied.
• Appropriate data transfer agreements are in place with all data recipients outside the country.
• Additional protective measures are implemented when data is transferred to jurisdictions with different levels of protection.

Your Rights

As a 9kelab user, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what personal information we hold about you and to request a copy of it.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete within a reasonable time.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal obligations that require us to retain certain records.
• Right to Restrict Processing: You may request that we limit how we process your information in certain circumstances.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes at any time.
• Right to Data Portability: Where applicable, you may request that we provide your data in a transferable format.

To exercise any of the rights above, please contact our customer service team via live chat or email. We will process your request within the timeframe required by applicable law.

Data Retention

9kelab retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, including:

• Active account records are kept for the duration of your membership and for the required period after account closure to meet legal, tax and compliance obligations.
• Financial transaction records are kept for the period required by applicable laws, including international financial compliance requirements.
• Customer support communication logs are retained for reference and service improvement purposes.
• Technical and security log data is retained for the period required for security investigation and audit purposes.

When information is no longer needed, it will be deleted or anonymised in a secure manner.

Changes to the Privacy Policy

9kelab reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology. Any material changes will be communicated to you via:

• A notification to the email address registered to your account.
• A clear notice on the main page of our platform.
• An update to the "Effective" date shown at the top of this page.

Continued use of the 9kelab platform after changes take effect will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the 9kelab privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the 9kelab platform
• Service Languages: Bahasa Melayu and English

We are committed to responding to every privacy-related enquiry thoroughly and ensuring that your rights as a user are always respected.